Privacy Policy

Last updated: March 12, 2026

1. Overview

This Privacy Policy explains how Convora collects, uses, stores, and shares personal information when you access our website, applications, APIs, and related services (collectively, the "Services").

2. Information We Collect

We may collect the following categories of information:

Information you provide directly

• name, email address, company name, and account credentials
• billing and subscription details
• support requests, feedback, and other communications
• content you upload or configure in the Services

Information from connected platforms

If you connect third-party services, we may receive information those services make available to us, such as:

• storefront, catalog, inventory, or order data
• customer conversation history and channel metadata
• integration tokens, account identifiers, and configuration details

Information collected automatically

• device, browser, and log data
• approximate location derived from IP address
• usage events, feature interactions, and diagnostic information
• cookies and similar technologies

3. How We Use Information

We use personal information to:

• provide, maintain, and improve the Services
• authenticate users and secure accounts
• process transactions and manage subscriptions
• power integrations, automations, and AI-assisted features
• respond to support requests and communicate with you
• monitor performance, investigate misuse, and prevent fraud
• comply with legal obligations and enforce our agreements

4. Cookies and Similar Technologies

We use cookies and similar technologies for core site functionality, authentication, analytics, security, and product improvement. You can control cookies through your browser settings, but some parts of the Services may not function properly if certain cookies are disabled.

5. How We Share Information

We may share information:

• with service providers that help us operate the Services
• with integration partners when you authorize a connection or workflow
• within Convora's corporate group where needed to operate the business
• if required by law, legal process, or valid government request
• in connection with a merger, acquisition, financing, or sale of assets
• to protect the rights, safety, and security of Convora, our users, or others

We do not sell personal information for money. We also do not share personal information for third-party cross-context behavioral advertising through the Services as currently offered.

6. AI and Product Operations

Some product features use automated systems or AI models to analyze prompts, instructions, messages, catalog data, and workflow context in order to generate outputs or take actions you request. We use this information to operate the feature, improve reliability, detect abuse, and maintain service quality.

You are responsible for determining whether your use of the Services is appropriate for the types of personal information or regulated data you choose to submit.

7. Data Retention

We retain information for as long as reasonably necessary to provide the Services, comply with law, resolve disputes, enforce agreements, and maintain security and business records. Retention periods may vary depending on the type of information and the context in which it was collected.

8. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed in countries other than the country where you reside. Where required, we use appropriate safeguards for cross-border transfers.

10. Your Rights and Choices

Depending on where you live, you may have rights to:

• access, correct, or delete certain personal information
• object to or restrict certain processing
• receive a portable copy of certain information
• withdraw consent where processing is based on consent

To exercise a request, contact hello@useconvora.com. We may need to verify your identity before fulfilling a request.

11. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. Third-Party Sites and Services

The Services may link to or rely on third-party websites and services. Their privacy practices are governed by their own notices and policies, not this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above and may provide additional notice where appropriate.

14. Contact

Questions or requests about this Privacy Policy can be sent to hello@useconvora.com.